Support / Commonly Asked Questions
Commonly Asked Questions
Get instant answers to the most commonly asked questions below. Can’t find what you are looking for? Please get in touch and we will be happy to help.
What is Lighthouse?
Why use Lighthouse?
My child doesn’t have their own phone/tablet. Can I still use Lighthouse?
What happens if my child disables the Child app on their phone?
Am I able to decide what my child sees, and what they don’t see?
What devices and versions does Lighthouse support?
How many children can I add to my account?
How many devices can I add to my account?
Is Lighthouse supported on Huawei devices?
What type of content is blocked by Lighthouse?
What is ‘onboarding’, and how do I go about it?
Now that I’m ‘onboarded’, how do I set up my device?
Installing the Lighthouse certificate and downloading the Virtual Private Network (VPN) profile
What is the ‘activate Childlock on this device’ feature, and what does it do?
How do I add a child/children to my account?
How many devices can the Lighthouse Parent application be installed on and used?
How do I delete my Lighthouse account?
Is Lighthouse available in my country?
What about inappropriate images or videos sent via the likes of WhatsApp or TikTok. Will Lighthouse help to block these as well?
Lighthouse has blocked the app that my child uses for school. What should I do?
Is there a way to prevent my child from deleting the Parent/Child apps from devices?
How do I remove a child from my account?
Can Lighthouse help me control the amount of screen time my child spends online?
Install guide Child App - iOS
Install guide Parent App - iOS
Install guide | Child App - Android 10 or below
Install guide | Parent App - Android 10 or below
Install guide | Child App - Android 11 and 12
Install guide | Parent App - Android 11 and 12
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